Unified Communications Changes the Nature of Work

In the 21st century, work is no longer a place you go, but a thing you do.  That’s the nature of the changing work place.  And your phone system needs to work with you – in multiple locations, with a mobile and growing staff, and a customer that demands high quality communications.  You do more.  Your phone system needs to support you, not hinder you.

As your business changes and grows, you’re likely hiring employees that will work remotely and flexibly.  You may have sales people who telecommute, consultants who are in the field or staff who work in remote offices.  You might be hiring millennials that expect to work with greater flexibility.  You are creating your workplace to meet the changing demands of your employees and your customers.

In fact, there are some estimates that up to half of workforces will be working outside of traditional offices by 2020.  And, if you’re trying to attract millennials to your staff, flexibility is key to them wanting to work for you.

Will Your Current Phone System Support this Changing Work Environment?

Today’s organizations must find ways to empower all of their employees to work effectively and efficiently from any location at any time. Thankfully, cloud technology is making this kind of flexibility a reality — allowing employees to access virtually any file, application, network, or communication service from any place with a secure Internet connection.

With a cloud phone system, you can hire staff wherever and whenever you need them, and ensure they will be able to connect consistently and professionally.

Meet Your Employees Where They Are

Cloud phone systems allow team members to receive company calls, access corporate voicemail, and setup virtual conferences from a basic Internet connection.  When employees step out of the office, calls can be forwarded and certain features can be accessed from their cell phone

Traditional phone systems, on the other hand, often hinder remote workers’ communication effectiveness because of their limited mobile capabilities.

This often results in lost money, lost productivity, and big headaches. Even worse, businesses often pay more for traditional phone systems in the form of equipment maintenance and outages.

Unified communication systems create an overall user experience that makes people feel like an effective part of the team, wherever they are.  At the end of the day, that’s good for your team, your company, and, most importantly, your customers.

If you want to unify your communications system with your business, employees and customers, then it might be time to consider making a change to the cloud.

Deerwood Technologies can help!

When cyberattacks come knockin’.

(Sent to Deerwood Technology’s GUARDIAN Network Support®clients on Saturday, May 13th.)

Yesterday, a massive cyberattack spread globally in a only a matter of minutes.

Gizmodo: There’s a Massive Ransomware Attack Spreading Globally Right Now
CNN: Massive ransomware attack hits 99 countries
Time: Cyberattack That Crippled U.K. Hospitals Is Global

The initial attack was via email, through spam. These messages are typically fake invoices, job offers and other lures which are sent to random email addresses. Within the email is a .zip file and once clicked, that initiates the WannaCry infection.

The attack is then spread on internal networks with a worm which abuses SMB, a network file sharing protocol. Other aspects of the malware leverage file-less exploitation techniques, and the malware is morphing rapidly in the wild with over a dozen variants seen thus far.

GUARDIAN Managed Network

Clients with Unified Threat Management (UTM) features on your network firewall/router devices have gateway anti-virus and intrusion protection as a very important first line of defense.

GUARDIAN Managed Workstations and Servers

Computers and servers with Managed Endpoint Protection are also protected from this malware. The Advanced Active Protection feature of our service has been shown to be effective at stopping even previously-unknown strains of this threat.

Most of your servers and desktop/laptop computers have already had the Microsoft maintenance and patches applied for this particular vulnerability.  This morning, Deerwood Technologies engineers completed a review of your computers and have manually pushed the patches to any computers that may have been powered down or off-network in recent weeks.

GUARDIAN Managed Backup

Business critical data on servers and workstations backed up both locally and in our secure, cloud datacenters provides yet another safeguard from ransomwarefile encryption.

While not infallible, these aspects of your GUARDIAN Network Support® work together effectively to provide business continuity protection for your and your customers’ data.

If you have any questions or concerns, please contact us at your convenience.

Thank you for your business!

Jim Mayne