Planning for Adversity: Ensuring business communication continuity with the cloud.

Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business.  Your staff is taking live calls, checking voicemail and returning customer inquiries as fast as they can.

Can you imagine the impact if your phone system goes down mid-morning – at the peak of the call volume?

Who knows why disaster strikes?

It could be a clumsy utility worker, a lightening storm or some other unpredictable problem.  Phone system issues are a reality with traditional telecommunications systems and can create enormous business headaches for you.

If your business hasn’t planned for adversity with a disaster or redundancy plan, those kinds of communication failures can significantly disrupt your business from, well, doing business.

What is your communication continuity plan?

In the past, developing a disaster recovery plan meant that your IT staff would need to re-engineer your business phone system so it could be recovered successfully. If you’re a growing business, you likely don’t have that kind of unlimited resources for equipment and infrastructure.

This is where cloud communication can help.

Cloud phone systems have greatly advanced system recovery and business continuity in the face of an outage. They’re hosted virtually, so there’s no need to worry about the types of disastrous scenarios that used to disrupt on-premise or landline phone services.

If a phone line is cut, cloud-based systems are totally unaffected. If Internet service goes down, phone calls can be re-routed to backup cell phone numbers or other business offices.

3 Essential Business Benefits of Switching to the Cloud

As you think about a continuity plan for your phone system, there are several important benefits to the cloud that you want to consider.

  1. Your phones stay up and running – always. Even if a total outage strikes, wiping out your office’s power and Internet service, cloud-based phone systems allow employees to connect from anywhere — their home, a coffee shop, or wherever they can tap into power and a data connection.
  2. Redundancy is built into the architecture in all the applications. This means that the system isolates any issues and the redundancy allows you to troubleshoot during business hours rather than coming in after-hours.
  3. Cloud-based phone systems are completely scalable. If you need to re-direct call flow from one site to another, it’s very easy to do without any disruption in call quality or service.

Simply put, recovery and continuity is a non-issue.

With these benefits in mind, the question, then, is why you wouldn’t switch to the cloud?

Ramping Up: Deploying a Phone System that Works for Remote Employees

What if you were challenged by your CEO to hire a significant number of new employees within the next 6 months?  He would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business.

As a senior manager, you know that finding employees with the right stuff will require you to look outside of your current office locations.  Your goal is to find the right people – location is no longer critical.  And, you need to remain close to the new team with fewer layers and more attentive communication.

Of course each new employee will have a personal smartphone they can use remotely, but you know that business calls are better conducted on a private line that provides more reliable call quality.

You need your team to be efficient and professional as quickly as possible.

How will you ensure you have a phone system for the new remote employees that will enable them to be productive right away?  You know your current on-premise phone system may limit the efficiency and capabilities of your off-site staff.

On-Premise Phone Systems May Limit Remote Employees

Generally, the benefits of on-premise phone systems are about reliability, caller identification, and voicemail functionality. Businesses that have onsite systems want to maintain control of their technology, have concerns about data privacy and often have international locations.

Modern cloud phones systems, on the other hand, allow employees (including remote workers) to:

  • Quickly set up new phone lines
  • Take advantage of click-to-dial technology
  • Implement detailed call analytics
  • Easily link their phone to CRM and ERP applications
  • Get live help directly from their phones without engaging IT

If you’re growing, hiring and building a business that leverages remote staff, then an on-premise phone system without cloud functionality might be limiting their productivity.

Is a Cloud Phone System the Solution?

With cloud-based VoIP technology, you no longer have to deal with these challenges. Onboarding a new remote employee is as simple as purchasing a phone, connecting it to the Internet and downloading some software.

Gone are the added setup, management, maintenance costs and headaches. Your employees have immediate access to the exact same functionality as your on-site employees. And perhaps best of all, cloud phone providers ensure your phone system is constantly upgraded and protected. All these changes provide your company improved uptime, call reliability and customer experience.

In a word, a cloud-based phone system just makes things simpler.

If you’re looking for a more effective way to sync remote workers to your company’s network, then you may want to consider moving to the cloud. Your remote employees — and their customers — will thank you for it.

 

If you’d like to examine cloud phone system options for your company, contact us and let’s determine what makes the most sense for your company’s situation.

 

DT Receives Veteran Institute for Procurement GROW Certification

Deerwood Technologies recently completed the Veteran Institute Procurement (VIP) GROW Program, a comprehensive training and certification program that helps veteran-owned businesses strengthen their ability to win government contracts and do business with both military and civilian agencies they once served in uniform.

On June 22, 2017, Deerwood Technologies was one of 49 businesses from 15 states and the District of Columbia to graduate from the Veteran Institute for Procurement (VIP) GROW Program.

After completing the VIP Start program in April 2016, this seemed like the next logical step for Jim Mayne, owner at Deerwood Technologies. “The VIP program has helped us grow our public sector client base to complement our commercial business, giving us an advantage that most IT Solutions and Managed Security Services Providers don’t possess,” said Mayne.

Jim served in the US Navy in Pensacola, Florida from 1976-1980, after which he worked for major financial institutions in Minneapolis, Minnesota before establishing Deerwood Technologies in 2006.  He also enlisted briefly as a US Navy reservist with the Naval Intelligence Processing System Support Activity from 1986-1988.

The first program of its kind in the nation, VIP GROW is conducted by specialists in the essentials necessary to win government contracts: law, accounting, insurance, human resources, marketing, and proposals. It also provides participants with access to Federal and prime contracting executives along with a national network of veteran owned small businesses that they can team with on opportunities.

Since its launch in 2009, VIP GROW has helped 727 service-disabled and veteran-owned small businesses grow. This three-day, 27-hour comprehensive certification program has volunteer instructors and is provided at no cost to participants; being fully funded by the Montgomery County Chamber Community Foundation, partners, and VIP sponsors.

“We are honored to give back to the men and women who served our country by providing them with the tools necessary to succeed as government contractors,” said Barbara Ashe, President of the Montgomery County Chamber Community Foundation. “We hope this training fosters their success as businesses and employers.” 

For additional info about the VIP program visit www.NationalVip.org.