Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel that were planned far in advance? That brings up not-so-fond memories of securing landlines, delayed flights, flip charts, windowless meeting rooms and maybe even slide projectors! Continue reading “How to Empower Employee Collaboration with Cloud Communications”
In the 21st century, work is no longer a place you go, but a thing you do. That’s the nature of the changing work place. And your phone system needs to work with you – in multiple locations, with a mobile and growing staff, and a customer that demands high quality communications. You do more. Your phone system needs to support you, not hinder you. Continue reading “Unified Communications Changes the Nature of Work”
July 14, 2015 marked another transition, this time the end of Microsoft support for Windows Server 2003/R2. Now is the time to understand that the end of support and the end of life of Windows Server 2003 means that your business needs to ensure that it has a plan to migrate the applications and workloads currently relying on Windows Server 2003 onto Windows Server 2012 R2 or Microsoft Azure. Continue reading “Tech Talk: Windows Server 2003 End of Support”
A cloud phone system and unified communications solution takes the weight of owning, configuring and managing your phone system off your shoulders. Continue reading “Working Weightless With a Cloud Phone System”
Business Continuity planning is a necessary activity for any organization that takes its business and clients seriously. With so many possible disaster and business interruption scenarios looming, it seems to make sense to be prepared and try to prevent or minimize the impact of any disruptions. Continue reading “Tech Talk: Business Continuity”
If your business has multiple facilities, you could cut costs by switching your phone system to a cloud-based solution.
With a cloud-based phone system, you can add as many users as you want, at any location, with no extra cost. This solution is a cost-effective alternative to investing in an expensive Wide Area Network (WAN), with no sacrifice in quality of service. Continue reading “Business Phone Costs: How a Cloud Phone System Could Help You Save”
Upgrading your phone system can feel daunting. From selecting the system that’s right for you to justifying the capital investment needed to make it happen, it’s enough to make you want to go back to tin cans and string. Finding a reliable and affordable modern phone system shouldn’t be so hard.
Deerwood Technologies offers managed VOIP services with the ShoreTel Sky system, the brilliantly simple phone system that painlessly connects your workplace. Benefits include ability to easily add remote sites and mobile employees to your phone system, ability to manage multiple phones in dozens of locations without a WAN, and real-time metrics to leverage for strategic gain. Best of all there’s no capital overly, operating expenses are your only cost.
If you’re considering upgrading your system, or getting in touch with us, its helpful to know what questions to ask. That’s why we are offering this free eBook “9 Things to Consider Before Choosing a Cloud Phone System”
Download our eBook
If you have remote employees, a hosted phone solution could make it easier for you to connect your employees to your system.
With Shoretel’s brilliantly simple cloud-based phone system, which Deerwood Technologies can implement for your company, all you need is an internet connection to give your employees unified communications.
The ShoreTel Sky Cloud Phone System offers many benefits for companies with remote employees:
- Easily add remote sites and mobile employees to the phone system
- Manage multiple phones in dozens of locations without a WAN
- No need to worry about outages, when your building goes down, your phones stay up
- Get real time metrics that you can leverage
- Free up time for your IT staff to work on more valuable initiatives
Read the eBook “Becoming a Work From Home Hero, available for download below to explore an easier way to work:
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer.
But sometimes email creates a disaster of miscommunication. Tone, intonation, and emotion get lost in translation. Messages and ideas are misunderstood. Nothing really gets accomplished.
So, what’s your obvious next step when email isn’t working? A meeting in person, or a quick conference call.
Unfortunately, those communication methods can create a whole new problem. In an increasingly mobile business world where teams, employees, and customers are spread out over multiple remote offices, work-from-home setups, or field operations, it can be nearly impossible to get everyone into the same place at the same time.
Tethering to the mothership: The lasting value of a virtual phone system
Web conferencing has helped mitigate the problem above. But the fact that many businesses lack the communication and collaborative tools their team’s need — regardless of where they work — is the bigger issue. For example, even with web conferencing, many remote or work-from-home employees still rely on personal cell phones that aren’t connected to the company’s main phone system.
That’s problematic for couple of key reasons:
- With personal landlines and cell phones, it’s significantly more difficult for remote employees to access antiquated company systems for voicemail, call forwarding, and conferencing.
- Without a true company-owned connection between the corporate office and the employee, the relationship between the two feels more like a contract gig than a full-time job — hurting employee engagement and stickiness.
Thankfully, there’s a relatively simple way to solve that problem: Implementing a new company-owned communication system that’s flexible, mobile, and collaborative.
The reality is that voice communication is still a far superior — and much more immediate — way for team members to connect with each other. It typically leads to richer, more sincere, and more empathetic communication, which in turn amplifies productivity.
Think of these tools like a tether to the corporate mothership. They’re a lifeline that allows everyone to feel connected to their colleagues and customers, but in a way that aligns with the mobility and functionality that today’s remote workers need.
Why many businesses are moving to the cloud
Of course, the image of a desktop phone doesn’t exactly convey a sense of mobility. And it certainly doesn’t solve the problem of being able to connect from any location.
That’s where cloud-based phone systems can help.
Cloud-based phone systems allow team members to receive company calls, access corporate voicemail, and setup virtual conferences from a basic Internet connection. When employees step out of the office, calls can be forwarded and certain features can be accessed from their cell phone.
Traditional phone systems, on the other hand, often hinder remote workers’ communication effectiveness because of their limited mobile capabilities.
This often results in lost money, lost productivity, and big headaches. Even worse, businesses often pay more for traditional phone systems in the form of equipment maintenance and outages.
Virtual communication systems create an overall communication experience that makes people feel like an effective part of the team, wherever they are. No more emotionless email exchanges. And no more awkward, disjointed conference calls. At the end of the day, that’s good for your team, your company, and, most importantly, your customers.
It’s a Monday afternoon. Calls are rolling in, there are countless voicemails to respond to, and business is humming along. Then, seemingly out of nowhere, Courtney the sales manager knocks on your door with a perplexed look on her face.
“Do you know what’s wrong with the phone system?” Courtney asks. “There’s no dialtone, no access to voicemail, and no calls coming in.”
Ah, yes — the feared phone system failure. Whether caused by a clumsy utility worker, a big storm, or some other unpredictable problem, phone system issues can create enormous headaches. In fact, if your company hasn’t implemented any kind of disaster or redundancy plan, those failures significantly disrupt business continuity and productivity.
You can’t afford that kind of stagnation. So, you close your laptop, pull out your cell phone, and call your telecommunications provider. An hour later, you finally get someone on the line. Two hours later, you’ve diagnosed the problem. And, right around closing time, the phone system is finally working again. Problem is, you and your team have lost a day of productivity. And your customers aren’t happy.
A Simpler (and More Effective) Way to Manage Disaster Recovery
Until recently, the only way to ensure this scenario didn’t happen to you was to duplicate all of your systems and implement a complex disaster recovery plan. Both of those require significant investments in equipment and infrastructure, which is why many businesses have instead chosen to roll the dice and hope for the best.
Today, there’s another solution that is cheaper and much more efficient. Cloud-based phone systems have greatly advanced system recovery and business continuity in the face of an outage.
Because cloud systems are hosted virtually, there’s no need to worry about the types of disastrous scenarios that used to disrupt on-premise or landline phone services. If a phone line is cut, cloud-based systems are totally unaffected. If Internet service goes down, phone calls can be re-routed to backup cell phone numbers or other business offices.
Simply put, recovery and continuity is a non-issue.
3 Key Business Benefits of Switching to the Cloud
While that kind of peace of mind is pretty compelling on its own, there are a handful of ancillary benefits of the cloud to consider, as well. Here are three particularly important ones:
- Cloud-based phone systems are less expensive up-front than on-premise solutions — and that’s with built-in disaster recovery and redundancy planning.
- Unlike on-premise solutions, cloud-based phone systems are totally scalable. If you need to re-direct call flow from one site to another, it’s very easy to do without any disruption in call quality or service.
- If a total outage strikes, wiping out your office’s power and Internet service, cloud-based phone systems allow employees to connect from anywhere — their home, a coffee shop, or wherever they can tap into power and a data connection.
With these benefits in mind, the question, then, is why you wouldn’t switch to the cloud.
Truthfully, there are still compelling arguments for on-premise phone systems, and it’s important to consider your goals before making any major change. But if connectivity, business continuity, system redundancy and reliability are important to your company, employees and customers, you’d be wise to take a closer look at the benefits of the cloud. If nothing else, it will help you better plan for network disruptions you can’t possibly anticipate.